Can a Student Report an Issue with the Lesson?

Yes, if the teacher doesn't show up for the lesson or you are not happy with the lesson for any reason, you can report an issue. It will be up to the teacher to give you a refund or reset the lesson. You can refer to the article called What if my teacher doesn't show up for help on reporting an issue.

Common reasons to report an issue include technical difficulties, teacher absence, lesson starting late, or if the lesson quality didn't meet your expectations. The platform's issue resolution system ensures fair outcomes for both students and teachers.

After the teacher resolves an issue, it takes 30 minutes for the corresponding action to take place.

Issues must be reported within 48 hours of the scheduled lesson time to be eligible for resolution. When you report an issue, the teacher receives a notification and has several options: offer a full refund to your wallet, reset and unschedule the lesson so you can rebook it at a different time, or decline the issue if they believe the lesson was conducted properly. If you and the teacher cannot reach an agreement on how to resolve the issue, you can escalate it to platform support for mediation. Most teachers are accommodating and will work with you to find a fair solution, especially for legitimate technical problems or if they were unable to attend the scheduled lesson.