Emma
Last Update 2 years ago
Once in a while, you might miss a lesson for various reasons. In that case, if the cause is not communicated to your tutor before the lesson starts, it is only appropriate that they are compensated for the effort in preparing, and the time your tutor waits for you in the virtual classroom.
Nevertheless, your tutor will decide whether to grant you a reschedule. If the lesson has been marked as completed or otherwise, you can click the "Report Issue" button on the lesson card, and the teacher will determine how much of a refund you should be granted. Please provide any appropriate comments in the issue's comment section.
Note that you only have 48 hours after the lesson has ended to open an issue on the lesson. After this time, the platform will not allow you to open an issue.
Once the lesson has been resolved by the teacher and the teacher gives permission to reset the lesson, the lesson can subsequently be rescheduled. Both the teacher and the student can reschedule the lesson.
The missed lesson dispute resolution system balances fairness between students and teachers. When you miss a lesson without advance notice, the teacher has already invested time preparing lesson materials, reviewing your previous progress, and blocking that time slot in their schedule when they could have taught another student. Many teachers operate with flexible no-show policies for emergencies - if you genuinely had an unexpected emergency or technical issue, most teachers will gladly reset the lesson for rescheduling once you explain the situation through the Report Issue feature.
When reporting an issue on a missed lesson, be specific and honest about what happened. Valid reasons that teachers typically accept include sudden illness, family emergencies, internet outages, or platform technical problems. Your comment should explain the situation briefly and politely request the teacher to reset the lesson so you can reschedule it. Teachers receive notifications of lesson issues immediately and usually respond within 24 hours with their decision. If they approve the reset, the lesson returns to your unscheduled lessons list where you can coordinate a new time with your teacher through messaging.
The 48-hour window for reporting issues exists to ensure timely resolution while memories of the lesson are fresh. If you know in advance that you'll need to miss a lesson, the proper protocol is to reschedule it beforehand rather than letting it become a no-show. Platform policy generally allows rescheduling up to 24 hours before the lesson start time without penalty. This advance notice system helps teachers manage their schedules effectively and gives them opportunity to offer the time slot to other students if you can't make it. Building a good relationship with your teacher through respectful communication about scheduling needs usually results in flexible, understanding treatment when genuine emergencies do occur.
🤝 Need Additional Support?
Our comprehensive help documentation and support team are here to assist you.