Emma
Last Update 2 years ago
This is most likely because you have registered twice under different emails, and you're currently logged in under the account where you didn't purchase any lessons.
Another reason could be that you have yet to purchase or schedule lessons for today's or future sessions. To purchase more lessons, please click the basket icon on either the lesson card or the teacher card on the Teacher's screen. To schedule unscheduled lessons, please click the "Lessons" menu item in the dashboard and then click the "Unscheduled" tab to see if you have any unscheduled lessons which are yet to be scheduled.
Having multiple accounts is more common than you might think, especially if you've signed up using different methods such as Google login, Facebook login, or direct email registration. Each authentication method can create a separate account if you use different email addresses associated with those services. To verify which account contains your lessons, check the email addresses you've used and try logging in with each one. You can also check your email inbox for lesson confirmation messages from RMT, which will show which email address received the booking confirmations.
If you discover you have multiple accounts and want to consolidate them, contact customer support with both email addresses and they can help merge your accounts or transfer lesson credits to your preferred account. In the future, always use the same login method and email address to avoid creating duplicate accounts. If you've verified you're using the correct account and still don't see your lessons, the issue may be that your purchased lessons haven't been scheduled yet. Purchased lessons remain in an "unscheduled" state until you select specific dates and times for them, so check the Unscheduled tab to find lessons waiting to be scheduled with your teacher.
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