Emma
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If you've reported an issue with your lesson and it seems like nothing is happening, don't worry – there's a normal processing delay built into our system. Understanding this delay can help set proper expectations.
Processing Time
After your teacher resolves an issue through the platform, it typically takes up to 30 minutes for the corresponding action to complete. This delay is intentional and ensures that all refunds, credits, or reschedules are processed accurately and completely.
Why the Delay?
Our system runs automated tasks in batches to handle issue resolutions efficiently. When a teacher marks an issue as resolved, it enters a queue that processes every few minutes. This batching approach prevents errors and ensures that your account is updated correctly, including wallet credits, lesson status changes, and notification emails.
Checking Resolution Status
You can check the status of your issue by viewing your lesson card in the dashboard. Once the resolution is complete, you'll see the updated status and any credits applied to your wallet. You may also receive an email confirmation when the process finishes.
When to Follow Up
If more than one hour has passed since the teacher resolved the issue and you still don't see any changes, please contact our support team. There may be a technical issue that requires manual intervention. Have your lesson ID ready when you reach out for faster assistance.
Common Issue Types
This processing delay applies to various issue types including teacher no-shows, technical problems, lesson quality concerns, and rescheduling requests. Each resolution type may involve different actions like refunding credits, marking lessons complete, or adjusting schedules, all of which go through the same automated processing queue.
🤝 Need Additional Support?
Our comprehensive help documentation and support team are here to assist you.