How Many Hours Before Lesson Start Time Can Students Cancel or Reschedule Their Lessons?

The platform doesn't allow students to cancel lessons within 6 hours of lesson start time. Teachers, on the other hand, can cancel or reschedule at any time.

In addition, every teacher has a "Minimum time to book before lesson" setting in their profile, where they can configure their own time window, allowing students more or less time to book or cancel. This value can be anywhere from immediate to 48 hours.

The 6-hour cancellation window protects teachers from last-minute cancellations that leave insufficient time to fill the slot with another student. If a student needs to cancel within this window due to an emergency, they should contact the teacher directly through the platform messaging system to explain the situation—many teachers will voluntarily reschedule or reset the lesson as a courtesy. Teachers can adjust their "Minimum time to book" setting based on their scheduling preferences: setting it to immediate booking allows maximum flexibility for students to schedule lessons on short notice, while requiring 24-48 hours advance notice gives teachers more preparation time and reduces scheduling conflicts. This two-tier cancellation system balances student flexibility with teacher security, ensuring fair treatment for both parties. Students who consistently cancel lessons close to the deadline may find their access to certain teachers restricted, as teachers can choose to stop accepting bookings from students with poor cancellation histories. Understanding and respecting these cancellation policies helps maintain positive student-teacher relationships and ensures sustainable scheduling practices for everyone on the platform.