How to Contact Customer Service?

You can speak to the automated chatbot Apollo by clicking the chatbot widget on the bottom right of the main page. Alternatively, you can write a message by accessing the Contact Us form. You can navigate to this form by clicking the "Contact Us" form at the top menu of the main site.

For simple questions about platform features, lesson scheduling, or account settings, the Apollo chatbot provides instant answers and can guide you to the appropriate help articles. For more complex issues requiring human assistance, such as payment disputes, technical problems, or account verification, the Contact Us form will route your message to our support team who typically respond within one business day.

When submitting a support request through the Contact Us form, include as much detail as possible about your issue, including your username, the date and time the problem occurred, and any error messages you received. Attaching screenshots can significantly speed up the resolution process by helping support staff understand exactly what you're experiencing. Our support team operates during standard business hours EST and prioritizes urgent issues like payment problems or lesson access difficulties. For non-urgent inquiries about platform features or general questions, the comprehensive help center documentation and Apollo chatbot can often provide immediate answers without needing to wait for a support ticket response.