I Can No Longer See Any Messages in the Platform's Message History

The platform has a cleanup process that purges messages older than three months. Therefore, you will not see messages older than three months. If you are going to go on vacation for more than three months, you should save important information from the message window.

This automatic cleanup helps maintain platform performance and focuses your message inbox on recent, relevant conversations with your current teachers or students. Important information such as lesson schedules, payment confirmations, and ongoing arrangements should be documented outside the messaging system if you need to reference them beyond the three-month retention period.

To save important messages before they're purged, you can take screenshots of critical conversations, copy and paste text into a document, or forward essential information to your personal email address for safekeeping. The three-month window is typically sufficient for active tutoring relationships, as most scheduling and communication happens within recent weeks. If you have long-term teaching arrangements or need to reference historical discussions about a student's learning progression, consider keeping your own notes or documentation outside the platform. System-generated notifications about payments, bookings, and lesson confirmations are sent to your registered email address, providing a permanent record independent of the platform's message retention policy.