Emma avatar

Emma

Last Update a year ago

When you use a Google or Facebook login, please make sure you enable cookies when you're able to access our platform. If cookies are not enabled, the platform will not be able to identify you on Google or Facebook, and it will keep creating new accounts for you every time you try to log in through those platforms. 

Documentation image for Rv O9cuLH1

Also, if you already have an account you previously created manually, please make sure that the email used on the account is the same as the one registered with Google or Facebook. If it's not the same, you can change it on the Account Settings > Password / Email > Email screen: 

Documentation image for eEzyQEsgUp

🤝 Need Additional Support?

Our comprehensive help documentation and support team are here to assist you.

💡 Quick Help

Can't find what you're looking for? Try these options: